Terms of service
1. Who we are This website, LumoraHaus, is operated by Anthony Richmond, an individual based at 3693 Lalla Ct, Wake Forest, NC 27587, USA ("we," "us," "our"). By using this site or placing an order, you agree to these Terms. If you don't agree, please don't use the site.
2. Eligibility You must be at least 18 years old, or the age of majority where you live, to place an order.
3. Products and descriptions We try to describe and photograph every product accurately. Colors can look different on different screens, and sizes are approximate. Products are fulfilled by third-party suppliers from U.S. warehouses.
4. Prices and payment All prices are in U.S. dollars and include free shipping to eligible addresses. Applicable sales tax is calculated at checkout. We accept the payment methods shown at checkout. Payments are processed securely by our payment providers, and we never store your full card details. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.
5. Orders Placing an order is an offer to buy. Your order is accepted when it ships. We may refuse or cancel any order, for example when an item is out of stock or we suspect fraud. If we cancel after you've paid, we refund you in full.
6. Shipping, returns, and refunds Delivery times, shipping areas, returns, refunds, and cancellations follow our Shipping Policy and Refund & Return Policy, which are part of these Terms.
7. Product use and safety Follow the assembly and safety instructions included with each product. Electrical items must be installed and used as directed. Have hardwired light fixtures and ceiling fans installed by a qualified electrician where required.
8. Site content The text, images, and design on this site belong to us or our suppliers. Don't copy or reuse them without permission.
9. Acceptable use Don't use the site for anything unlawful, to interfere with its operation, or to submit false orders or information.
10. Disclaimer Except as stated in our Refund & Return Policy, products and the site are provided "as is" to the fullest extent the law allows. This doesn't limit any rights you have under consumer protection laws that can't be waived.
11. Limitation of liability To the fullest extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order. We aren't liable for indirect or consequential losses.
12. Privacy Our Privacy Policy explains how we collect and use your information.
13. Governing law These Terms are governed by the laws of the State of North Carolina, USA. Disputes will be handled in the state or federal courts located in Wake County, North Carolina, unless the law where you live gives you a different right.
14. Changes We may update these Terms. Changes apply to orders placed after the new version is posted, and the date at the top shows the latest version.
15. Contact support@LumoraHaus.store · +1 330-502-9781 · Monday–Friday, replies within 24–48 hours.