Shipping policy

Free shipping on every order. All orders ship free from our U.S. fulfillment warehouses.

Where we ship

We ship to street addresses in the 48 contiguous United States. We don't currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or outside the United States.

Delivery times

Step	Time
Order processing	1–3 business days
Transit	3–8 business days
Typical total	4–11 business days

Business days are Monday–Friday, excluding U.S. federal holidays. Large furniture may ship by freight and can take toward the longer end of the range.

Tracking

When your order ships, we email you a tracking number. Tracking can take 24–48 hours to show its first update.

Multiple packages

Orders with several items may arrive in separate packages on different days. Each package gets its own tracking number.

Address accuracy

Please double-check your shipping address at checkout. We can't redirect a package once it ships. Orders returned because of an incorrect address can't be refunded.

Damaged, lost, or late orders

If your package arrives damaged or doesn't arrive, see our Refund & Return Policy for how to report it and the time limits.

Questions

Email support@LumoraHaus.store or call +1 330-502-9781. We reply within 24–48 hours, Monday–Friday